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Terms of Service

Effective April 5, 2026

Agreement to Terms

By accessing or using VoiceAnswers("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including business customers and their authorized team members.

Service Description

VoiceAnswers provides an AI-powered phone answering service for small businesses. The Service answers inbound phone calls using artificial intelligence, conducts conversations with callers, and delivers structured results (orders, appointments, leads, messages) to the business customer via dashboard, SMS, and email.

Account Responsibilities

  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must provide accurate business information during setup (menu items, services, hours, pricing)
  • You are responsible for keeping your business information current — the AI responds based on the data you provide
  • You must not use the Service for any unlawful purpose

Acceptable Use

You agree not to:

  • Use the Service to collect credit card numbers or sensitive financial information from callers
  • Disable or circumvent the recording disclosure in two-party consent states
  • Use the Service to provide medical, legal, or financial advice to callers
  • Misrepresent the AI as a human when directly asked by a caller
  • Use the Service for spam, harassment, or any illegal activity
  • Attempt to reverse-engineer, decompile, or extract the underlying technology of the Service

Billing and Payment

Plans are billed monthly. Overage charges are billed at the per-minute rate specified in your plan. You can upgrade, downgrade, or cancel at any time from your dashboard. Changes take effect at the start of your next billing cycle. The Starter plan includes a free 14-day trial with no credit card required. You are responsible for all applicable taxes.

If payment fails, we will notify you and attempt to collect payment for up to 14 days. If payment remains outstanding after 14 days, we may suspend your account. Accounts suspended for non-payment for more than 30 days may be terminated.

Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance. We are not liable for service interruptions caused by third-party providers, network outages, or force majeure events.

AI Limitations

The AI handles calls based on the business information you provide. It does not provide medical, legal, or financial advice. It may occasionally misunderstand callers or handle requests incorrectly. You are responsible for reviewing call results and following up with callers as needed. The Service is not a substitute for professional advice in regulated industries.

Intellectual Property

VoiceAnswers retains all rights, title, and interest in the Service, including all software, algorithms, interfaces, and documentation. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

You retain all rights to your business data and content that you provide to the Service (menus, service lists, hours, pricing, FAQs). By using the Service, you grant us a limited license to use this data solely to operate the Service on your behalf.

Neither party acquires any rights to the other party's intellectual property except as expressly stated in these terms.

Data Ownership

You own your business data. Call recordings, transcripts, and structured results generated by the Service from calls to your business are your data. We process this data on your behalf to provide the Service. Upon termination, your data will be available for export for 30 days and then deleted according to our retention policy.

Indemnification

You agree to indemnify, defend, and hold harmless VoiceAnswers, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

  • Your violation of these Terms
  • Inaccurate, incomplete, or outdated business information you provide to the Service
  • Your failure to comply with applicable laws, including call recording consent laws in your jurisdiction
  • Claims by callers arising from information the AI provided based on data you supplied
  • Your use of the Service for any prohibited purpose
  • Infringement of any third party's rights by content you provide

Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that the AI will handle every call correctly.

Limitation of Liability

To the maximum extent permitted by law, VoiceAnswers is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost business opportunities, or data loss arising from your use of the Service. Our total aggregate liability for any claims arising under these terms is limited to the greater of (a) the amount you paid for the Service in the 12 months preceding the claim, or (b) one hundred dollars ($100).

SMS and Text Messaging

The Service may send SMS messages to callers on your behalf (such as appointment confirmations or order summaries) when you enable this feature. You are responsible for ensuring that your use of SMS messaging complies with applicable laws, including the Telephone Consumer Protection Act (TCPA). Callers may opt out of SMS messages at any time by replying STOP. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Consent to receive SMS is not required to use the Service.

Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You are responsible for complying with applicable data protection laws in your jurisdiction, including informing callers about call recording where required.

Termination

You may cancel your account at any time from your dashboard. We may suspend or terminate your account if you violate these terms. Upon termination, your data will be available for export for 30 days. After the export window, data will be deleted according to our standard retention policy. No refund of prepaid fees will be issued except as required by applicable law.

Dispute Resolution and Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any dispute arising out of or relating to these terms or the Service will first be attempted to be resolved through informal negotiation. If informal resolution fails within 30 days, either party may initiate binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in English and the decision will be final and binding. Either party may bring claims in small claims court if the claim qualifies.

You agree to resolve disputes on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration against VoiceAnswers.

Force Majeure

Neither party will be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, internet or telecommunications failures, power outages, or pandemics.

Assignment

You may not assign or transfer these terms or your account without our prior written consent. We may assign these terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these terms.

Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms. If a material change adversely affects your rights, you may terminate your account without penalty within 30 days of the notice.

Entire Agreement

These terms, together with the Privacy Policy, constitute the entire agreement between you and VoiceAnswers regarding the Service and supersede all prior agreements, understandings, and communications.

Contact

For questions about these terms, email legal@voiceanswers.ai or visit our contact page.