Privacy Policy

Who We Are

VoiceAnswers("we," "us," "our") operates the AI phone answering platform at voiceanswers.ai and app.voiceanswers.ai. This policy explains how we collect, use, store, and protect data from callers and business customers.

What Data We Collect

When someone calls a business that uses VoiceAnswers, we collect:

• Caller phone number (encrypted before storage)
• Call recording and transcript (when recording disclosure is active)
• Structured call results (orders, appointments, lead details)
• Call duration and timestamp

From business customers, we collect account information (name, email, business details) and payment information processed through our payment provider.

On this marketing website, we use Umami analytics (self-hosted, no cookies, GDPR-compliant) to track page views and button clicks. No personal data is collected from website visitors.

How We Use Data

• To provide the AI phone answering service to our business customers
• To deliver call results (summaries, orders, appointments) to the business
• To send SMS confirmations to callers when configured by the business
• To analyze aggregate call patterns and improve service reliability
• To detect and prevent spam and abuse

We never sell caller data. We never use caller data for advertising. The AI never accepts credit card numbers.

AI Model Training

We do not use your call recordings, transcripts, or structured call data to train AI models. Our AI services are provided through third-party APIs that process your data only to handle the call in real time. Our agreements with these providers prohibit them from using your data for model training.

Recording and AI Disclosure

In states that require two-party recording consent (California, Florida, Illinois, Connecticut, Massachusetts, Maryland, Montana, New Hampshire, Pennsylvania, Washington, Oregon, Hawaii), a brief disclosure is played at the start of each call informing the caller that the call is being recorded and that they are speaking with an AI system. This disclosure cannot be disabled by the business. By continuing the call after the disclosure, the caller consents to recording and AI processing.

Consent records for call recording disclosures are retained for a minimum of four years as required by applicable telecommunications law.

Data Security

• All data is encrypted at rest and in transit
• Caller phone numbers are encrypted before storage
• Dashboard access is role-gated — only authorized team members can view call data
• Infrastructure is hosted on secure cloud providers with industry-standard security practices

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected business customers within 72 hours of becoming aware of the breach. We will also notify relevant regulatory authorities as required by applicable law.

Data Retention

Default data retention for call recordings and transcripts is 90 days. Business customers can configure shorter retention periods from their dashboard. Consent records are retained for a minimum of four years. We support right-to-deletion requests — contact us at privacy@voiceanswers.ai.

Data Location

All data is processed and stored in the United States. If you access the service from outside the United States, you acknowledge that your data will be transferred to and processed in the United States.

Third-Party Service Providers

We use third-party service providers in the following categories to operate the platform. These providers process data only as necessary to provide their services and are bound by data processing agreements.

• Telephony and voice routing
• Speech-to-text transcription
• Text-to-speech voice generation
• AI language processing
• Cloud infrastructure and hosting
• Payment processing
• Email delivery
• SMS messaging

We do not sell, rent, or share personal information with third parties for their own marketing purposes.

SMS and Text Messaging

When configured by the business, VoiceAnswers may send SMS messages to callers (such as appointment confirmations or order summaries). Your mobile phone number will only be used to send notifications related to the specific call interaction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, shared, or transferred to any third parties. You may opt out of SMS messages at any time by replying STOP to any message.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data. To exercise these rights, contact us at privacy@voiceanswers.ai. We respond within 30 days.

If you are a caller (not a business customer), you may also contact the business you called to request access to or deletion of your call data, as the business is the data controller for that interaction.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell or share personal information as defined under California law. We do not use sensitive personal information for purposes beyond what is necessary to provide the service.

To submit a request, email privacy@voiceanswers.ai with the subject line "California Privacy Request." We will verify your identity before processing the request and respond within 45 days (with a possible 45-day extension if reasonably necessary).

Other State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with consumer privacy laws may have similar rights to access, correct, delete, and opt out of certain data processing. To exercise these rights, contact us at privacy@voiceanswers.ai.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@voiceanswers.ai and we will delete it.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email to business customers at least 30 days before they take effect. The effective date at the top of this page reflects the latest revision.

Contact

For privacy-related questions, email privacy@voiceanswers.ai. For general inquiries, visit our contact page.